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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Very fast delivery. Well packaged for protection and maintaining frozen product.
Shipped and delivered on time. Exactly as ordered. Reasonable price for 2 day shipping cross country.
Cake was what we expected and on time. Arrived in perfect condition because packing was excellent.
Everything went well. Placing the order tracking the order and delivery
Peaches were on a hot delivery truck
Had to discard half the order
Delivered on time. Presentation was great. Cake was fresh and tasted good!
Delivery was on time and the cake was pristine. Will use again.
Pie arrived fresh and intact. Great job! Pie was scrumptious.
Perfect! On time delivery. Order was accurate. Such a treat to be able to order like this! Great service.
Delivered on time and in packaging that maintained the freshness of the food.
I sent my friend in San Antonio some Imo's pizza because she was raised in St. Louis where I live and it's a real treat if you have been away for a long time. It arrived when I was told it would and shipped with care. I got a call when she and her husband had them for dinner thanking me and it like Christmas for them thanks to Goldbelly.
Well, nothing really. My package never arrived. I'm getting a credit on my Goldbelly account.
The cake was better than expected, it was incredible. It was also a beautiful as it was in the picture. It arrived in enough time.
Goldbelly is consistently flawless, at whatever address we send to. During quarantine, nothing makes a happier gift to our far flung children and friends than Pat La Freida Hamburgers. We send to DC, WA, CA, DE, MA and the packages arrive on the day promised and in excellent shape. Everyone in our circle now hopes to be remembered with a Goldbelly gift.
The pies we're well packed and delicious. Service was also great
Pie tasted very good, but ate it more like a cobbler.
Everything went well. Even the eating of the ribs. Will definitely be using goldbelly for Xmas gifts
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

