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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great food. Well packaged. On time. What more could I ask?
Deliveries have arrived on time for the last three weeks! Yay
Everything! I bought the rolls to share with my dad and he loved them! He decided he is going to start ordering from here too
Shipped on time and they were delivered non-bruised
Everything went on schedule and the gift was lived
FOOD WAS FANTASTIC MY 98 YR OLD AUNT SAID. The bread just came today I wanted it to come for her birthday on the 9th but she Lived Everything! It meant a lot to me that I can give her gourmet food instead of institutionalized food which she has been eating while stuck in Assisted Living while not being able to visit with anyone. She is a World War II combat nurse who served on Normandy Beach! She loved the pimento cheese and she is from Georgia
Loved being able to have a variety of choices on one centralized website.
The two packages that were not damaged were out of this world amazing. One package was damaged, thus ruining the meat. I emailed goldbelly when this happened and have not gotten a response.
Loved it! Still cold and ready to go into freezer.
Cookies arrived extremely fast. Package in a lovely box and cookies were individually wrapped. Cookies were beyond delicious. Not only did everyone enjoy them, they said it reminded them of home. I will definitely order again. Thanks
Everything was on time, family loved it. Thank you
Everything went beautifully! Ordering was a breeze, though I wish they had toppings as an add on. Ordering was easy, great price and they give you the tracking number right away. You can then watch your package of delicousness get shipped, travelling at arriving at your door very fresh! We'll be ordering through Goldbelly at least 2 times a month now!
Carlo's Bakery delivered on time a beautiful cake, well packed and refrigerated.
This was fabulous. I have been homesick for good Pennsylvania Dutch food since moving from the east coast to the west. This connects me with the food from my childhood that I am excited to introduce to my family. The pie was amazingly delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

