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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Got yo recipient on time for their birthday. Heard back it was delicious.
Ease of ordering and quick delivery. Lots of options as well!
We were well informed of the follow up to trace our package and received it in good shape.
It arrived on time - Great for a birthday surprise!
It' still in the freezer and we can't wait to try it!
The cake was amazing. The cake was not frozen and totally room temp when it arrived (so a little gross and not normal for Goldbelly cakes). The soup was gross, also totally thawed and room temp so we tried it just because it was expensive but I was worried. Didn't taste like anything other than pepper. No real lobster taste. Also how they mailed it they just put the three soups on top of the cake and shipped it. The coups totally dented in the cake. Thankfully it was for a super private just me birthday and not an event. I would have been so mad.
Great service and food. A birthday gift to Our 87 yr old lox loving Uncle and his 84 year old wife of 60 + years were delighted. And the bialys were a hit too.
Shipped and delivered on time. Product availability. Product quality. Fun shopping experience. Practical. Love it all!
Wonderfully delicious product from the recommended company.
Sent this to a friend for her birthday, it was perfect! Showed up on time and was very good. A great success
Arrived on the day requested, well packaged and fresh. It was a birthday present and much appreciated
The cookies were a gift. The person that received it was very happy.
The cake and cookies were in perfect condition and beyond moist!
Easy to order and pay. Lots of foodie choices. Food arrived as expected. Best of all it was delicious!
Everything! Have purchased many different things from Goldbelly and never been disappointed. Service is excellent, and it's fun to get treats from around the country. Keep them coming!
The wrong steaks were delivered but the correct ones are being sent
It was a fast and efficient process with no issues.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

