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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The salmon was some of the best we've ever had! The peaches were amazing and really sweet and tasty!
Site was simple to use.
However, delivery took one week to arrive and several of the bagels were already turning green. I will not order from this supplier again.
I loved my h&h bagels that were fresh and packed well in ice
Packaging was perfect! Food stayed cold! The best!
Taste was blah, definitely not worth the money. I lived on long island for 26 years moved 4 years ago, this wasn't it
Everything: shipped and arrived on time, and recipient loved the product.
Delivery was on time. Cake was undamaged and delicious!
Great experience! Easy to order and product was delivered on time and in great condition.
Everything easy to order shipping was great thank you and the olive salad is outstanding
We sent a gift card tour daughter and her husband for their anniversary. They were the ones who told us about the site. Since they were unable to travel for their celebration, we thought we would send the celebration to them. They loved it!
Order delivered fast this time. Not melted. Not shaken up
Easy to order product was received when expected. Shipped and packaged very very well
The cake was delivered earlier than outlined, and the cake was delicious.
Food was delivered on time and in perfect condition!
My mom was completely shocked and happy for her Maine lobster roll kit, her taste of home away from home in New Mexico! Everything was fresh, and absolutely delicious according to her!
Ordered Hobbes coffee cake. It was delicious but one of the cakes was all crumbly and smashed. It was packaged it a larger box and I assume it was shaken up during transit.
Easy shopping experience, beautiful packaging, prompt, all in great shape when opened
Ordering was easy. Delivery was on time. The product was well packaged. The item was delicious and fresh.
The cake and bar b q arrived on the date scheduled and arrived in good shape.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

