Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The timely manner the bagels were shipped and packed. The fact and most important was FREE SHIPPING! I love NY bagels and have not been there in a while and now I'm very happy!
Delivery was as promised and still contained a sufficient amount of ice
Everything went fast and smooth. Most importantly, the cheesecake was outstanding!
Arrived when promised. Ice cream was kept perfectly frozen to Florida - very hot weather there. Happy to have had the choice of such a quality ice-cream to have shipped. Recipient was very happy.
Arrived on time. Packaged great. Food was excellent. Big thankful shout out to Niko Nikos! You rock!
The crab cakes were delicious and the delivery on time as promised
Ordered 3 chicago pizzas for a get together. Order was not on time as promised, no confirmation whatsoever found out Fed ex destroyed the package and tried to get a hold of Goldbelly and they have horrible customer service.No phone at all. Only E mail whom a girl new Nikki finally answered 5 days later saying no refunds allowed only a credit. I will encourage you not to use this service they are unethical with there business practices
The timing was great! The package was awesome. He price was just right. I brought this cake before want to order more for gifts before they sale out. Thanks
Everything. Delivery on time and i was kept informed.
I love this service. Ordering was easy, delivery came fast and on time. And the quality of the food was excellent.
Arrived on time, in good condition, and was excellent.
Ordered Magnolia Bakery birthday cake. It arrived on time and was as delicious as if I'd eaten it at the bakery! Thanks so much!
Delivered on time. Exceptional packaging and amazing pieces of crab. Full of meat. Excellent presentation. I placed 3 separate orders to 3 different locations for a virtual family birthday dinner for my Mom. We loved it!
I ordered the 8 piece sampler from Carlos Bakery. The cake was dry and tasted old. Barely had any flavor. Don't waste your money. Not worth the $65.00 that I paid for it.
The quality of selection was excellent! The delivery arrived on time.
I've ordered from different vendors on your site and the experience has been good. The food arrives on times and is well packed.
Order was exactly as described, packed well, and delivered in perfect condition.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

