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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Bagels were fresh... tasty... and order arrived as described.
Excellent product from Appalachian cookie company. Arrived on time a rare FedEx moment.
Arrived on time. Still frozen. Great product quality.
Was able to have our favorite pizza shipped from Phoenix to Cleveland!
The bagels were great. I wish they had sorted them by type.
Food delivered was just what we ordered and the delivery was placed in a good location for us.
Everything I have ordered for others as gifts as well as for myself have always been delicious.
Exceptional service after not receiving my deliveries, new packages were sent.
My order arrived on time and the food was amazing.
Everything! The cake came just in time. It is always packaged very well. The cake was fabulous!
On time well packaged product was well-maintained, every bite of the cake was delicious
Ordering is easy, delivery is on time, and food was delicious!
Great customer service correcting a mistaken order, order arrived on time
Everything was perfect, from the ordering, to the shipment, to the quality of the product. It was an order from Central Grocery in New Orleans, the Muffaletta Sandwich and a surprise for my husband and son! They were wowed and want more. Thank you for such a high quality ordering service and outstanding product.
Delivery was timely, food was generally as expected.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

