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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The cannoli kit from Mike's Pastry was fantastic. Just as fresh and delicious as if we were in the pastry shop. Will definitely order again.
The order was deliver on time an still frozen. It tasted good.
Ordering was super easy, and it was delivered fresh and right away!
Delicious! Everyone enjoyed their walk down memory lane with these crab cakes from Kent Island, MD where we lived for twenty years! Thank you!
Easy to use site. Arrived on time as promised. The recipient was very pleased with product. Perfect.
Shipping was fabulous. Can't wait to try what I got!
It came on time, and had great instructions. It was a delicious experience.
Easy info on regional favorites! Simple shipping and tracking. Fun, tasty products
Easy ordering process, quick delivery and food was good
Very well packaged. Good arrived in excellent condition.
Delivered on time and in good shape. The website was pretty easy to use.
Ordering was easy & the shipping/tracking updates were so helpful
I got the sub on time as promised.
Very well packaged, they included extra ice packs and the whole thing survived the blazing heat of summer.
It was delicious!
Wife and I ate half of it and were both stuffed.
Will finish it today.
Thank you very much.
Everything went perfect. Easy smooth transaction. Easy navigation through site. Fast shipping. Cake arrived in perfect condition. Tasted and looked great.
Ordering and arrived on the exactly when we ordered it. We were notified each step of the way which provided confidence in our order. The food was just as described.
Sending new product but missed daughter's birthday.
They loved the knishes! My grandma has not been eating much lately, but she loved the sweet potato knishes and at them right up!
Delivery received on date requested. Crab cakes were delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

