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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery on time as promised to a remote location. Pudding was perfectly packaged
The food was fun, it was a nice different idea for a gift. There was a lot to choose from.
They made good on my order when Fed Ex didn't deliver the food before it went bad.
Shipping was great, packaged well, easy and fun to prepare!
Site was easy to navigate
Products are well displayed.
Shipping was great, item arrived in pristine condition.
It was easy to order. I got a great coupon and free shipping. I picked the day I wanted delivery.
Product was delivered still frozen so it didn't go mushy in this heat
Pie I purchased was delivered on time, as scheduled! Very easy transaction!
Everything was great. It was delivered on time and it was package perfectly. And my cake was delicious and in tack
I really like black and white cookies better than blue and white ones. I was sure I ordered Black and Whites. Won't be doing that again!
Shipped on time and was able to re-route package after placing the order.
Purchased a gift package for my dad. It was delivered quickly and food was in great condition. I'm definitely going to purchase again.
Ordering didn't like I had to create an account. Would have preferred to check out as a guest.
Shipping was fine, as expected.
Options were good. We were given a delivery date and then got word that the package would arrive three days earlier. That happened to work out well, but I guess in some cases, especially with perishable food, it could have been a problem.
The gift was great! My family was extremely excited and already has plans for many big breakfast feasts!
I saw the bagels on Somebody Feed Phil on Netflix and Phil said they were the best he's ever tasted. Coming from Montreal, I knew there would be a delay. I got them in a week.
Cake slices individually in plastic containers perfect condition and still dry ice left
Delivery was prompt.
Pie was delicious.
Used a valuable coupon, making price reasonable.
Everything! Processing of the order and timely order, as well as the yummy receipt of the goodies.
I am in California and ordered an overnight from Lou Malnati's in Chicago as a gift. I paid 1/3 of the purchase price so the item would arrive timely on a Friday. UPS showed it 20 miles from the destination at 5:30 AM the next day but it never reached the destination so it still sitting on a UPS truck on Monday with promise of shipment by 9:00 PM. How embarrassing to think about what these pizzas will look like to the gift recipient. I realize Goldbelly can't control UPS but they have no live customer service to call for assistance or to find out if the pizzas (4 of them) will be a mess by the time they reach the intended gift recipient. No way would I use this outfit again if they don't have a number to call when something goes wrong.
I know we are in a pandemic but it does not take that much to have a live operator to answer questions.
Save the money and find another way to send a perishable gift with a company that will take your call.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members