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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great site! It is a unique gifts for any occasion. It is also very special you can get local foods shipped pretty much every where!
Everything: the ordering, delivery, and most importantly the delicious red velvet cake.
Everything. Arrived when it was supposed to. Haven't tried it yet but will very soon
Delivered as stated on time.
Seafood was frozen and when prepared as directed it was delicious.
Found exactly what I was looking for and even got some new ideas for gifts to send later! Thanks.
It was easy and delivered perfectly to my friend for her birthday.
Shipping was on point and the cake I bought was definitely something I've never had before.
Service with a smile. Well done. Already recommended to several friends.
Everything especially the cake going down with a cold glass of milk!
Food arrived still cold and it was INCREDIBLE! Bartolinis packed instructions and a magnet. Fun night!
The delivery and packaging was great. I've never ordered from Goldbelly before but I would definitely trust them with ordering again. They are very good with the delivery time frames and tracking, which made it easy to pinpoint when they would come. I actually greeted the Fed Ex driver and got my Magnolia banana pudding.
On time delivery of good product. My niece loved it.
Amazing service, even more amazing products! Thank you, Zola Bakes!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

