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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered when you said that you would deliver and it was exactly what I ordered
Everything! Easy to order and the fruit arrived quickly and on schedule
Speedy delivery. Everything arrived neatly packaged and the freezer packs were still cold.
Delivery was on time, and packaged well. Rainbow cake was not only beautiful, but delicious!
Food was packed and frozen properly and the ribs delicious. They should sell their sauce internationally!
Arrived on time. Cooler was still somewhat cold but ice packs had melted.
Freaking delicious! I polished off 4 pizzas between myself and a friend and already re-ordered.
It was easy to order. The package was delivered on the day it was expected. The items were fresh and enjoyed by all.
Ordering was easy.
The food came quickly and was excellent
Easy shipment, excellent instructions, recipient was very pleased!
Sent a tin of brownies as a gift and they were deliciously received!
My boyfriend got it and loved it. It came during the day right before lunch and I ordered it on Monday or Tuesday. Came by Friday
Cake was a hit at my party n love it it came on the distinated day
My girlfriend loved the cakes. I didn't even know that Key Lime Poundcake was her husband's favorite. The cakes arrived on time and were fresh. They loved them.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

