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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Ribs were excellent, one of the best i have ever had!
I ordered a gluten-free 3 tiered chocolate cake for my daughters 50th birthday. It was delivered on time and the whole family said it was delicious. Nice large cake.
Fast delivery, great packaging, and overall excellent quality.
Ease of ordering, accurate product descriptions, products arrived in excellent shape, timely communication re: order progress
Seamless order and delivery experience. Great options on the website. Clear communication.
Easy to order and the cake came fresh and delicious!
The delivery and the food was delicious! We had this food on vacation and loved it. We saw we could have to delivered here and had to order! It met all our expectations. We weren't sure how it would be compared to the restaurant and it was just as amazing! We will definitely get it again!
Everything was fine although Fedex had a miscue with delivery.
Cake arrived intact and very very delicious. Shared with others. I will place another order.
Everything was fantastic! The shipping date and time were right on, the packaging was amazing and my friend said the cake was the best carrot cake and her family ever had!
Love this site! Everything that I have ordered has been amazing!
I have told soooo many people about Goldbelly!
Thank You!
Received on date given. Great expiration dates. Arrived nice and cold.
Everything was delicious and came on time. The lobster rolls and blueberry bread pudding was fantastic!
The receiver loved!
Moist delicious! They certainly loved it and cake was very generous portion size!
The packaging, delivery was very nice and spot on.
Ordering was easy. Product did have some leakage though the package but still arrived in good condition. The oysters were small but good quality.
Delivery was on time and my Parents said it was delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

