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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Order process & fast shipping. Placed my order in the evening & the next day my item was shipped out
I'm so happy I found Goldbelly. I have already told friends & family how great you are and Kenny & Ziggy's Delicatessen in Houston Texas was so excellent, tasted amazing. The packing was perfect, everything was very cold definitely at temperature it should be and we are reusing it for when we go food shopping. The package came earlier in the day then we were expecting, that was great too. My husband and I will definitely order from Kenny & Ziggy's and Goldbelly again. This made us so happy in such scary times. That's what good food does!
Excellent quality and the food arrived well packed and cold.
Everything was great. Arrived quick and I really enjoyed it.
Delivery took place as requested and at a decent hour of the day
Super fresh and arrived on time in perfect condition. I'm so impressed. My dad loves his Father's Day lunch!
Check out was easy. Was important for me to know that FedEx would be the shipper. Large variety of vendors.
Everything. The cake was great. Got there fast. I have never got anything for me and now once a month I will be getting something special for my family. Thanks
Almost all orders went perfectly. Only one that the variety of fruit wasn't as shown. The ease& options for us are very welcoming living rural. We NEED MORE VEGAN OPTIONS PLEASE!
Was not delivered on Friday as promised. Received on Monday but were very sweet, juicy and delicious.
Everything tasted great however I received two the piece. It was the rainbow cake with the white icing was in there twice.
Very happy UPS was able to deliver on time. My last order was a disaster due to truckloads of backlog.
It was a well timed and much needed taste of home. It was fresh, the cake didn't dry out. Couldn't ask for a better outcome.
All of it, person who received said it was packed perfectly
The bagels were ok but the salmon was warm! And I just do not like warm and slimy fish. I know it was smoked but warm fish?
VERY Disappointed with Fat Mama's Tamales. I decided to make my tamales today and noticed there was a hair frozen in the package. Disgusting!
Food tasted like it should and arrived cool and packed well.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

