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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to place order. Appreciated the first time user discount. The order also arrived within a few days and it was in great condition.
Great quality, delicious product, good shipping (ice cream arrived in fine shape)
Goldbelly as a great variety of various choices. After much research Goldbelly offered the best and largest selections.
Ordering was easy. Gift delivery was on-time and as promised.
Shipping, ease of ordering, communication. We ordered pizzas from New York City that were delivered in California for my boyfriend's birthday. They were a huge hit. And everything was smooth.
Everything went well. The cake was delivered on time, on the day it was predicted to arrive, and the cake was delicious! Using Goldbelly was so easy.
This was so easy and went so well - much to my surprise! I didn't believe that shipping cheesesteaks - of all things - across the entire country could ever work, but it did and beautifully, and they were enjoyed very much! Thank you for making the impossible happen :)
Delivered in a timely manner; Great quality and taste.
The delivery got here on time. The cake itself was delicious.
Strawberry sugarees cake is fABULOUS. Then i ordered the coconut cake from sugarees. Not good. Disappointed.
Speed and time of delivery. I don't know the review of the goodies yet.
Delivery and the food was delicious! We sent it as a gift to our mom
Delivered on time... no delays! Great gift for my friend
Delivery on time, fresh products. I feel like I can depend on Goldbelly to only accept top notch vendors. I don't mind paying for quality products
The customer service has gone above and beyond and I'm grateful
The delivery was on time. The lobster was even better than I expected. Delicious! I will order again.
Packaging was superb. Lobster was wonderful. The lobster rolls tasted very good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

