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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Packaged very well... shipment came in a styrofoam cooler with dry ice, so the pizzas were still frozen.
I am told that the package arrived on time... and was delicious.
Everything! Tasted great, arrived in beautiful condition, and the food was delicious!
Website v easy to use, in fact fun to use
Order went through no problem and received updates
Ferrara's Cheesecake was delivered as requested and on time! Making my 90 year old Aunt's birthday special!
Easy to order, delivery came on expected date. Order was complete and packed well with no issues
Loved the cake fro. M Carlos Bakery!
Delivery was quick, cake was great
Well packaged - a super nice treat thanks!
It was easy to order and my order arrived exactly when it was estimated to arrive. Also, the food was excellent and I could tell that it was fresh.
Shipped and delivered on time, perfect condition, and was kept up to date on the tracking- plus, my sister said it was delicious!
They arrived safe and sound with the dry ice still working well. I do worry when we have the Hot weather here in Arkansas. Thank you!
My wife put a review on her Facebook One
Meal A Day group and over 100 people commented. I think you are going to get a lot
Of new customers! Very tasty--- as good a
Cheesesteak as we've ever had.
Delivery packaging and communications were excellent
Arrived on time and in perfect condition. Unfortunately the wrong item was sent, but Goldbelly is facilitating the shipping of the correct item, so it's more of a bonus since we get to try both items.
The cake was delicious and it came right on the day and it looked beautiful
Deliveries were on time and products were appropriately cold/frozen. Recipients were delighted with the array of items they received.
Fun selection. Easy to navigate website. So excited to try different things!
Great selection of products. My order was shipped promptly and arrived right on time. I had purchased it as a gift and they absolutely loved the ice cream.
I like the ability to be able to order food not normally available to me
Cake was packaged very well and still cold, And delivered on day expected
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

