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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delicious product, maintained shape and freshness.
Communication was great and the food arrived as promised and was delicious!
Very easy to order. Nice selection of choices. Thanks for the first time discount.
The shipping was right on time and packed perfect. The product as just as it was described and delicious.
The total experience. From notifications & tracking to delivery & packaging. I've already recommended this to a bunch of friends.
Shipped a birthday cheesecake to family in Texas, arrived there on time and in perfect condition and they're totally enjoying it! Thank you so much!
The bagels are delicious. Since I have a small freezer, quite a few neighbors and friends received bagels. Montreal bagels are the BEST. Thanks.
I ordered a bagel and spread assortment as a sympathy/condolence gift basket. It shipped very quickly and because it was a non-standard basket assortment, it was very well received.
Delivered on time. Packaged very well and everything was cold. Best lobster rolls ever!
Excellent communication, delivered on time, and a great review from the receiver!
Delivery was received as requested. Sweets were fresh and made my husband's birthday special during COVID. Will be ordering again.
Everything was perfection! Cake was still cold when it arrived and it was so amazing!
Excellent online experience. Excellent vendor and product.
The flavor of the piecaken was good but deliver was terrible. The dry ice was melted and the cake had begun to melt and lose its shape. I could not use the cake for its intended purpose.
We received the shipment, albeit with some concern.
I was sending donuts as a gift. My friend said they were delicious and SO fresh!
Every step was easy and the product was phenomenal!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

