Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have ordered 4 times from Goldbelly. Cupcakes and coffeecake were great. Pastrami arrived warm and was immediately resent.
Excellent product; just like fresh from the island!
Both deliveries came within an hour of each other and the food was amazing. My daughter said it was "the best birthday present ever!"
It was delivered on time and my niece said it was delicious!
We were so excited! We burned it a little in pot, but it was still incredible!
Great item, came in perfect shipping and arrived just as it should.
Wonderful cake, well shipped, came perfect condition, all is good.
The whole process of item selection, purchasing, picking shipment date, tracking of package and receiving the product intact!
Ordering was easy and for the most part tasted good.
Arrived exactly on time and my son loved his birthday cake even though we were 4 hours away from him this year
It was delicious! It was still very cold when it got here. The ice bags still had hard ice in them. It was delivered on time. Thank you!
Ease in ordering, Would have been good to have clarification about the specials,, i. E. the free item, as in if they could be sent to different addresses?
Nicely packaged& arrived quickly(for Hawaii!). We froze everything& haven't eaten yet.
Communication went well. The chocolate vegan cake was wonderful!
Great speedy delivery and a great tasting product.
Everything was just as described and the packaging was proper for the hot conditions here in AZ.
The family loved the birthday cake! That made it a very successful present.
Delivered as stated in good condition. Was very good!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

