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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The product was good and good communication. Cinnamon buns were great!
The food was delivered promptly with clear instructions.
It came on time and everything was fresh and delicious
The cheesecake was delivered exactly on time. It was well packaged. It was still cold which is very good when you realize it 115 degrees here. Good job!
Packaging and delivery were as as stated, very good.
The bagels arrived on the day they were expected... & were a nice surprise!
Everything. Good choices, nice variety and nice options.
Chicago dish pizzas are very delicious and very best. They arrived at home without damages.
I ordered another Carlo's cake and to my surprise it was two for one!
So I got one for a friend and one for myself
Very cool!
Great app, great service, I live in DE and they don't know how to make pizza or bagels! I have enjoyed all my orders! Always on time
The order was delivered on time, in excellent condition, and it was loved by the recipient.
Condition of food when rcvd. Have not tried yet - but everything rcvd in good order and as promised. Thank You.
Packaging was great!
Delivery very quick.
Product fresh. Yum!
Everything was perfect from order to delivery and importantly to the food itself!
It was delivered when stated. I like having the pan to scoop out the portion guessing what made a whole cake was very convenient. There was a lot of crab meat. It baked up beautiful with added seasoning. I will be ordering this again in another couple of weeks for my birthday.
I loved the updates on when it was shipped and delivered. I sent as a gift and the recipients said the quality was fabulous!
We loved our order from The Clam Shack in Kennebunkport Maine. Delicious and so well done. We highly recommend!
On time two day delivery. Perfectly shrink wrapped. Fresh and tasty.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

