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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My friends liked the lox and cream cheese. They are extremely polite people and wouldn't say anything about the bagels. They arrived at two days later at 9 in the evening. I shouldn't have ordered them. They enjoyed the packaging.
Bagels were fresh and still soft. The fragrance when I opened the box took me right back to NY. Order arrived when promised. Thank you!
The shipment came quickly and the donut wrapping was presented nicely although box was damaged in shipment
Good product and on-time delivery. Would do again.
Everything went well delivery was on time bagels were not as fresh as expected
They were hard not frozen
The package was delivered to the wrong address ruining a special birthday
Delivery was exact. Very well packed. Delicious cake! Made daughter's 13th bday extra special! Highly recommend!
Easy to order. Kept me well informed of my order. Delivered a day early. Packaged well.
The seafood was great, shipped on time@ packaged very well
The food was well packaged and well shipped. Once received, the directions for preparing the food were clear and simple. Once prepared, the food was delicious.
Delivery, even with the pandemic, arrived on time and in great condition packaging wide
Muffulettas were fresh and fabulous!
Food was fresh and on time. We enjoyed every morsel.
Finding the product I wanted and the affordability.
Delivery arrived in good shape. The crab cakes were awesome!
Delivery was on time. Bagels could have been wrapped better... Saran wrapping had some gaps for three of the packets.
Food packaged well! Timely shipping. I also liked that you could pick your delivery.
American Coney Island is the epitome of Detroit Coneys, which I love. I thought their job of preparing the package and shipping it was fabulous. I think their price, in spite of gold valai usually excessive prices, was very reasonable for the great packaging and dry ice. My really high review is based on American Coney Island quality. In general I think goldbely is overpriced.
Overnight delivery - everything arrived in excellent condition
Order came when it was supposed to and my friend loved the cake jars i got her. All around win.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

