Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The recipient was very happy with her cookies. They arrived exactly when expected
Delivered quickly and the quality was fantastic! The directions to prepare were simple. Very happy with the purchase!
The ordering was awesome! The website was easy and it the overall concept is wonderful!
Every bite was just like the ones I've had in New Orleans. Showed up cold and next day delivery
The packing was great. The food is great. I have already recommended to everyone.
It was perfect. Jim's sent exactly what we ordered and it arrived perfectly
Everything! Great packaging, great food, fast shipping.
Delivery as scheduled, quality of food was excellent
Prompt shipping well packed superior product great price
Easy to order. Delivered on time and quality. It was a gift that completely delighted the receiver.
Shipped quickly, tracking was available, nothing was damaged, and everything was still frozen. I would definitely order again.
Delivery went smoothly. Everything was packaged well.
The food item arrived in great time and looked exactly as ordered.
Easy to order, delivered right on time, and the product, which was a gift, met every expectation.
Ordered to be a birthday gift and it arrived on time. Recipient said it was wonderful.
Terrific experience having bagels delivered from Montreal to New York. Pricing was excellent as well. I recommend this service to all of my transplanted Montrealers who crave its bagels
Easy to navigate sight
Great selection and offerings
I'm a crazy fan of goldbelly... been sending things around to family and friends all during quarantine and loved it even before that. Will of course keep using it!
The cake went well. The wrong chicken was sent. Still hasn't been corrected. Waiting to hear back from customer service.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

