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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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We continue to enjoy food from all over the country through Goldbelly. Everything is packed well and arrives just the way we would expect it to be.
Packaging and delivery was great. Cake arrived in perfect condition. The cake was delicious. Just like the Red Velvet cake my mother made.
The delivery was perfect. The whitefish and smoked salmon salad was not though. It was much saltier than the past batches I have gotten. It was very disappointing so we may not get it again.
On time delivery.
Excellent, well-packaged product.
Good product selection.
Ordering is easy, delivery is excellent and on time!
Everything. Great cake arrived on time and fair price
We received the Kolachees on the day they said we would get them. They were fresh and we still have lots of them left over. They were exactly the same as I remember from my childhood when I lived in Texas. I would definitely order again.
Timely, delicious, easy to order, shipped and packaged well. Made an awesome gift!
Easy to order, fast shipping, on time shipping which is vital for frozen pizza, and absolutely delicious!
First time customer everything went well it came when it said it was going to come
The experience was great. Shipping was fast. Food quality was great. Navigation and check out went smoothly.
The food was amazing! The delivery was professional! I am hooked on GOLDBELLY! Thank You for this service I am HAPPY!
Delivery was as stated and product arrived fresh and in good condition.
Love the coupons I get when order then encourages me to reorder
It was easy to find what I was looking for - and even things I didn't know I was looking for. It is nice to have all the different types of foods in one place.
Easy to order, arrived on time, no issues whatsoever!
Got the pizza still frozen. Good communication. Thanks!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

