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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My order of cake slices from Carlo's Bakery was packaged with care. Each individual package was in a box and the box placed in a styrofoam cooler with dry ice inside. I received it in a timely manner and everything was perfect!
Emails informing me about delivery, the food itself.
Everything was great just took forever but that was because of demand for that brand not a Goldbelly issue
The ease of having one place to place multiple orders.
They were delivered in a timely fashion, and the taste was very, very good! I would order them again!
Quick delivery. Ice Cream totally frozen. Beautiful!
Delivery was on time and perfect. Enjoyed watching the tracking map.
Food was delivered as stated in excellent condition.
Delivered in time as promised with short notice. Cake was amazing!
Food was delivered a day sooner than expected but kept until the weekend and was perfect.
Latest order was great. Ordered on a Sunday and had it on Wed!
Cake was delicious! Arrived in excellent condition. Very fresh and beautiful.
Food was delivered on time and the food was fresh!
I love the food and exploring the cuisine!~ I have ordered 5 orderers in the past 10days. Plus the customer service is great!
Oh my goodness, where do I start. First of all the food was delicious the hot dogs were juicy tender flavorful the mustard taste like movie mustard. I thoroughly enjoyed my purchase, will buy again
The pizza was amazing. Easy ordering & delivered right to my house.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

