Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Overall everything went well. But when I received my order it was pretty warm.
Easy to do, somewhat reasonable prices, easy to track order, shipped in a timely manner
I ordered them for a gift and the person said the burgers was delicious
Delivery to Florida arrived in the morning with frozen packs still cold for the most part. Gift delivery to Long Island NY didn't arrive until after 5:30 PM with frozen packs already all melted.
The caramel pecan cake was packaged very well in a sturdy tin. The cake tasted delicious. I was concerned that it would be too dry like many pound cakes are but it was very moist! I would buy it again.
Arrival date & yummy Cal Hancock lobster rolls on the beach!
Everything was great... delivery on time, food still cold, yummy food
Being able to see where the package was and letting me know the route was so helpful!
The product t showed up on time and in perfect condition. I will definitely use ur business again!
Delivery was perfect right to my front door(I live in an apartment)!
Packaging was great. Timely shipping, actually arrived a day ahead of schedule. The friend who received the Whoopie pies, said they were awesome!
Lots to choose from, ease of ordering, ability to choose delivery date.
All orders were timely and tracking was on point to be prepared for delivery. All items have been amazing! It was nice to have a taste of some good things when you can't travel there yourself.
Delivered exactly as stated
I got an update on the delivery and again when the shipment was delivered
Everything was excellent order was easy delivery was great
Everything about ordering from Goldbelly was great! The online ordering is very easy, I received my order quickly and the food I've ordered is delicious! Will definitely continue to use Goldbelly!
Sent a Birthday Cake -from the response it was very good!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

