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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everyone raved about how delicious they were. Perfection, even the delivery.
The initial shipment was ruined due to delivery 4 days late. A replacement shipment was sent and arrived in good condition but it took three weeks to resolve the issue and get the item resent.
Everything went well I got it within a day it was called it was right because it was lobster.
Gift arrived on Time and I hear was quite delicious
Everything! Food delivered promptly as stated. Box well packaged. Ice was still frozen and remained so until I was ready to prepare and serve. Lobster was extremely fresh and flavorful. Rolls were fresh and tasty as well. Great instructions for storing and cooking. A lot of lobster in each container. The buns were overflowing with the succulent meat. I would definitely order again.
My package arrived within 24 hours of ordering it. That was impressive. Most of the bagels were individually wrapped.
Pie was delivered in great shape and was delicious.
Turkducken roasted perfectly and was so yummy-look forward to ordering another one as it gets closer to Thanksgiving
Additional stuffing would be a great add
Delivery was quick, purchase remained frozen a long time! I am pleased with everything, especially the taste of the lobster bisque!
Everything! I ordered a cake and it was great and delivered on time!
Exceptional product. Delicious and delivered on time!
Easy ordering. Product arrived on time and the recipients loved them! It was also nice to have a coupon to use as it is little pricey.
On time delivery as initially stated. The products were fresh and delicious. The recipients raved about the taste.
Was a good experience overall and Bianco pizzas are great.
The taste was incredible and the service was prompt.
It was easy to order and it arrived as predicted. It was great and exciting to have a local delicacy that is over 300 miles away.
Love the ability to schedule the deliveries and everything was delivered on time.
The food arrived in excellent condition. And it was delicious! The tamales were particularly well packaged, easy to prepare, and fabulous.
Fast free shipping and food arrived cold and fresh!
The items I purchased were very tasty & fresh. The packaging was secure & the reminder of the actual shipping date was greatly appreciated feature
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

