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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was so easy to place orders, pay and ship. Delivery was on time and the grandparents were delighted with the lobster rolls from McLoons in Maine!
Easy to order. Delivery was within the expected time frame.
Everything went well. Every component of the package was fresh and delicious.
Cakes were wonderful and fresh. Packaging was perfect.
No questions ask customers came first, just a little glitch in my order that as been taking care R. O. W.
We'll definitely reorder.
Thank you
Ordering was a breeze and can't wait to place my next order!
Everything went well: ease of ordering, communication, food arrived fast and fresh.
Excellent description of contents for orders. Since I ordered in advance delivery was free.
Ordering was very easy. Working with the customer support team to resolve the Fed Ex delivery issue was a good experience. Kit was wonderful and made the order right for me. Once the order was reshipped, it was received in good condition and it delighted the recipient.
Easy to order, received communications and orders promptly.
Shipment arrived overnight as advertised. Bagels were still fresh and very tasty. I am very pleased and will be ordering again.
The pies were delivered on time and very delicious!
Delivery on time cake was delicious, everyone enjoyed it.
Deserts were for a Birthday Party. Well packaged and arrived next day.
Ease of ordering online, free shipping, absolutely the most delicious bagels ever, great delivery!
Arrived on time and intact with everything included! My family and I really loved Mooby's meal so much!
Shipment & items arrived on schedule.
Sincere thanks for the excellent service.
Arrived on time and was excellent, as usual. Goldbelly helps me make my daughter feel a little closer to home, ever though she is across the country..
Ice cream was delivered on time and frozen solid even in the heat of summer! What a treat.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

