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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The brisket is delicious! I just made lunch with some leftovers and it's still gorgeous. It arrived with proper cooling packs and easy to follow instructions.
Great opportunity to send a product to my sister who cannot buy it where she lives.
Ordering- delivery and the finished product all great!
I live in Boston, I sent the cheesecake to my sister in law in Oregon. I was worried about how it would arrive, because I had never ordered from Goldbelly before. It turned out great, she was so happy, the cake was perfect. That was the goal, we haven't seen each other in a while, with the global pandemic and all :/, so mission accomplished! Thank you!
I was worried that because I live in AZ and our temps were over 110° my cake wouldn't make it to me in the best condition BUT, it was perfect! There was even a little dry ice left in the box! Lol
On time delivery. Great communication. Perfect packaging. Delicious food. Exactly as advertised.
Delivered one of my two orders on time. The recipient was happy with the product.
Bagels arrived on time, they were very fresh and tasty!
Delivery was accurate. The price for my order was fine, but others were ridiculously expensive.
Delivered as expected, and arrived in good condition. The stuffed chickens were my absolute favorite! They were delicious! Other items were good as well. Will definitely be ordering again.
Cake arrived in good condition and on time for a birthday
Delivery was on time and packed well. Food was delicious.
Everyone loved the cupcakes. My daughter was so excited to have your cupcakes for her graduation! Thanks for making her smile a little more this weekend!
I sent cakes to my daughters and they both said they were delicious and moist!
Thank you so much for such a wonderful product!
Easy to find what I'm looking for.
Item was available for immediate delivery!
Shipped to recipient efficiently.
The bagels are delicious! They were delivered quickly and very fresh!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

