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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The replacement order arrived frozen and in perfect condition
I relocated from NY to California and miss good NY bagels terribly. Wonderful to be able to surprise our son and his friends for his birthday with amazing bagels.
The order came as expected. Packaging was suitable for delivery, arrived in fresh baked condition. Cake was fresh and delicious. I enjoyed and will order again and would encourage others to order if you like a delicious homemade cake.
Delivered on time and friend said soup was loaded with crab.
I've always had great service and it's fun to taste foods from all over the country.
These are everything. I have ordered them about four times. They are convenient and satisfying. I love the meat and seasonings, and the puff pastry rises and gets a little bit crunchy. It is best to order two boxes.
My friend loves the cookies... all flavors... she said what a delight... and can't decide which flavor is the best!
I ordered the spinach feta pie... and I think God made it! Don't walk, run to order this. Or any of their pies. Because their pie crust is divine. I was practically weeping. Centerville Pie Co.
The package came quickly and was very kept very cold!
The pie arrived to my parents in perfect condition! This is our second purchase; the pie is heavenly!
Everything was fresh including the bagels which is not easy to do
Amazing! I picked Carlos Bakery because their cakes looked perfect AND they offer free shipping. I ordered the 8 slice sampler for our anniversary. We loved every flavor except the caramel (just not our thing, but the cake and frosting texture were still great) and the cookies and cream (the cake was surprisingly dry and we couldn't really taste the cookies and cream in the frosting). The red velvet, carrot cake, confetti and both rainbow slices blew us away. We will definitely order again as long as the price doesn't go up. Please keep your shipping free!
The waffle mix is good if you do the buttermilk recipe. The chicken mix is nothing special. The syrup is just okay.
Recipient of my gift is anxious to dig in. Arrived in a timely manner. Was happy that you deliver to Kansas.
The delivery was very timely and everything was packaged very well.
My daughter-in-law is Italian and for her birthday I sent some of your Italian layer cookies. They were a hit!
I was disappointed this being my second order... The links were smaller this time and not as flavorful. I will not order again.
It was fairly quick and the package was well packed.
My order was taken quickly & shipped right away, and received at the proper time
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

