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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Truly one of the best babka's ever made. I don't think I can go back to any other standard other than Breads bakery.
Liked the service, fast. This was not my first order and will not be my last.
Great experience again. Food arrived in perfect condition, and on time
You did what you said you were going to do. On time and delicious.
The peppermint ice cream. All of their ice creams are wonderful! It is nice that we can get them in TX.
The bread, the pickles, the mustard and the corned beef. This was a gift for my husband and he was thrilled. It's been a few years since he was in New York so this was the perfect gift!
It was delicious and arrived right when it was said to.
Well so far only got to try the very first order which was from Carlo's bakery. I had the rainbow cake. Was delicious. Tried the fat mama tamales twice which couldn't eat delivered 5days not enough ice. Dethawed warm, second was killer brownies which came 5 days with a very tiny ice pack. Couldn't eat anything of anyone.
Fun idea that had the potential to be great, but was not.
The packaging was done with care and the cake arrived nice and cold and fresh. The cake was beautiful and not one thing was messed up. Money well spent and one very happy 9 year old little girl knowing she got a cake from the " the cake boss" thanks goldbelly for making her day so very special and amazing
Quick delivery and the Pannetone was delicious. I'll be ordering again next year. Full disclosure: A family friend gave these as Christmas gifts last year. I wasn't on her list, but my now late mom shared some with me. I was instantly hooked. I'm going to make this a Sullivan Street Bakery tradition of my own now. Thank you.
It gives you an opportunity to try different foods from around the US
It was a gift that got rave reviews even from the calorie conscious... beyond delicious & worth ever cal. Was the feed back
The brownies from Killer Brownie Co were amazing. Possibly the best brownies I've ever had. Shipment arrived as scheduled and was well packed.
My brother was very surprised to get such a delicacy delivered to Florida!
The cookies were fresh and delicious! They arrived as scheduled and were packed very well... no broken cookies! Yay! The crispy cakes were also packaged nicely and ready for gifting.
I was skeptical about having to go through Goldbelly, but service was fast and easy.
It was delivered in perfect condition, the food was delicious.
It was all good but way too expensive for me to recommend it.
Great delivery updates. Chance to taste new things.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

