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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

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Virginia
1 review
0 helpful votes
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Easy ordering, Item pleasing to eye
December 14, 2019

Easy ordering, Item pleasing to eye and delicious!

Date of experience: December 13, 2019
Virginia
1 review
0 helpful votes
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On time and great quality
December 14, 2019

On time and great quality. Cooked it as recommended and it was AMAZING! Felt like I was back home in the Lou.

Date of experience: December 13, 2019
Virginia
1 review
0 helpful votes
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Ease of ordering and the delivery estimate was right on schedule.

Date of experience: December 13, 2019
Virginia
1 review
0 helpful votes
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Cheesecake is fabulous
December 13, 2019

Cheesecake is fabulous. Rich and creamy. Great flavor. Will buy again.

Date of experience: December 13, 2019
Virginia
3 reviews
1 helpful vote
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My order came with most of the dry ice melted. The pizza crust was crumbly and tasted a bit rancid. I contacted customer service and they agreed to send me two more. How could anyone ask for more? This was my first order. It won't be my last.

Date of experience: December 13, 2019
Massachusetts
3 reviews
2 helpful votes
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Just ridiculous!
December 16, 2019
Updated review

First order of bagels delayed finally received them hard as a rock box looked like some one played soccer with it threw in trash. Shipping delays are not my problem they are Goldbelly's, as I see it Goldbelly is the middleman for the various foods and choose who ships for them. My point Walmart, Amazon, Williams Sonoma all ship food etc same day and overnight never a problem. My second order of bagels is delayed again ( Goldbelly will get there money back from UPS)when will I get what I ordered on time and Edible? Its literally one -two days before customer service answers you... Facebook and instagram.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2019

paid for overnight , bagels show up two days later . Customer service says not responsible for shipping delays ... are you kidding me then who is, it was $90.00 dollars for bagels ... Its a crap shoot for very expensive shipping ,OVERNIGHT , to me means overnight.

Date of experience: December 10, 2019
Virginia
2 reviews
0 helpful votes
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The brownies were so good, that I had
December 13, 2019

The brownies were so good, that I had to put them down! I haven't ever, ever, ever, ever, ever had a brownie this good!

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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Amazing pizza
December 13, 2019

Amazing pizza. Quick delivery. Food in great condition

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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My sister loves the fruitcake and the shipping was speedy.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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For some reason it's not the same as what I got 2-3years ago. I was disappointed. Did you change the recipe?

I probably won't order next year.
Regretfully
Wilhelmina Palmer

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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The food arrived ready to be prepared
December 13, 2019

The food arrived ready to be prepared. Was a lot of fun making the sandwich and enjoying the incredible flavor and reliving my days in Pittsburgh! Plenty of ingredients, although we wanted more slaw! Love that they threw in some hot sauce packets

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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The taste that remembered and full of wonderful nuts and yummy fruit.
No citron

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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It got to our house on time, very well packaged, it was still refrigerated when we got it.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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Easy to use
December 13, 2019

Easy to use. There was a delay in the delivery, and you informed me.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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I love your burnt almond torte
December 13, 2019

I love your burnt almond torte.
Next time I'll order the one with the pudding.
It reminds me of a delicious burnt almond cake from a bakery in San Jose, CA called Michaels.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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The piecaken was simply delicious! My family loved all the different flavors and it came right on time.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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A good variety and quality of many food purveyors.
Access to order from places that dont actually do mail orders
A great idea!

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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Everything was as expected
December 13, 2019

Everything was as expected. Thank you so very much. My daughter loved it

Date of experience: December 12, 2019
Virginia
1 review
1 helpful vote
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I believe I ended up paying $48
December 16, 2019

I believe I ended up paying $48.00 for 1 1/2 pound fruitcake including shipping.
Way way way too expensive... I know it didn't cost that much to ship, didn't have to be shipped special.
Won't do that again.

Date of experience: December 12, 2019
Virginia
1 review
0 helpful votes
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Everything was great Kee Was has not
December 12, 2019

Everything was great Kee Was has not arrived as yet

Date of experience: December 12, 2019

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States