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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy ordering, Item pleasing to eye and delicious!
On time and great quality. Cooked it as recommended and it was AMAZING! Felt like I was back home in the Lou.
Ease of ordering and the delivery estimate was right on schedule.
Cheesecake is fabulous. Rich and creamy. Great flavor. Will buy again.
My order came with most of the dry ice melted. The pizza crust was crumbly and tasted a bit rancid. I contacted customer service and they agreed to send me two more. How could anyone ask for more? This was my first order. It won't be my last.
First order of bagels delayed finally received them hard as a rock box looked like some one played soccer with it threw in trash. Shipping delays are not my problem they are Goldbelly's, as I see it Goldbelly is the middleman for the various foods and choose who ships for them. My point Walmart, Amazon, Williams Sonoma all ship food etc same day and overnight never a problem. My second order of bagels is delayed again ( Goldbelly will get there money back from UPS)when will I get what I ordered on time and Edible? Its literally one -two days before customer service answers you... Facebook and instagram.
paid for overnight , bagels show up two days later . Customer service says not responsible for shipping delays ... are you kidding me then who is, it was $90.00 dollars for bagels ... Its a crap shoot for very expensive shipping ,OVERNIGHT , to me means overnight.
The brownies were so good, that I had to put them down! I haven't ever, ever, ever, ever, ever had a brownie this good!
Amazing pizza. Quick delivery. Food in great condition
My sister loves the fruitcake and the shipping was speedy.
For some reason it's not the same as what I got 2-3years ago. I was disappointed. Did you change the recipe?
I probably won't order next year.
Regretfully
Wilhelmina Palmer
The food arrived ready to be prepared. Was a lot of fun making the sandwich and enjoying the incredible flavor and reliving my days in Pittsburgh! Plenty of ingredients, although we wanted more slaw! Love that they threw in some hot sauce packets
The taste that remembered and full of wonderful nuts and yummy fruit.
No citron
It got to our house on time, very well packaged, it was still refrigerated when we got it.
Easy to use. There was a delay in the delivery, and you informed me.
I love your burnt almond torte.
Next time I'll order the one with the pudding.
It reminds me of a delicious burnt almond cake from a bakery in San Jose, CA called Michaels.
The piecaken was simply delicious! My family loved all the different flavors and it came right on time.
A good variety and quality of many food purveyors.
Access to order from places that dont actually do mail orders
A great idea!
Everything was as expected. Thank you so very much. My daughter loved it
I believe I ended up paying $48.00 for 1 1/2 pound fruitcake including shipping.
Way way way too expensive... I know it didn't cost that much to ship, didn't have to be shipped special.
Won't do that again.
Everything was great Kee Was has not arrived as yet
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

