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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I just forwarded info to a friend! Great service. Perfectly packed and smoked whitefish salad was still cold. Very pleased!
I thought that the price was fair and that I could schedule the delivery date in advance.
The amazing choices and nothing is ever disappointing!
Not only did it arrive quickly and still cold, but it was delicious!
The taste was good, but it was runnier than I expected. Much less topping would have been better. I put the whole container in per the instructions.
Everything arrived very quickly and was very fresh
It was crunchy and absolutely wonderful in texture
The orders were received promptly by the recipients.
Disappointed with the delivery system. The pizza was more than a week late for delivery and the pasta was also defrosted and no extra sauce.
The cookies were very good but there were several that were damaged.
Good Maryland Crab cakes. Not full of fillers. Full of crab meat
It came on time and the coffee cake was moist and all enjoyed it. I will be ordering to come from your website!
They went above and beyond my expectations. The delivery was supposed to come on Friday. For some reason it ended up sitting at the FedEx facility for 4 days unrefrigerated. Magnolia Bakery sent a new fresh order which I received in 1 day. Even though it wasn't their fault, they made things right. Magnolia and Goldbelly are awesome. Thank you and Happy Holidays!
It got there fast and my friend seemed to like it.
Packaging was great and food reheated well. Timely delivery.
Order was easy to place online and order was received when promised.
Very rich chocolate with a tiny salty taste. Yummy!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

