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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Customer service was very friendly even when Edwardos told them they were sold out of sausage pizza.
Love being able to order from some of my favorite restaurants.
Absolutely loved all the available restaurants - so many wonderful choices!
For starters, our cake never showed up. I emailed, called, emailed again, tried commenting on FaceBook page, they deleted my comments. It has been 4 days since the delivery date and still, NO CAKE. The party is tonight. I'll have to go buy one at the store now. This is unforgivable. I will continue to call this company out on as many sites as I can so people will not get taken like we did. There is enough stress at this time of year, I certainly don't need this fiasco. Shame on them!
Access to a variety of products; impressive packaging. Keep it up!
It was gifted to my kids and they said it looked like good quality and super easy to heat up.
Packaging protected the cookies very well. And I love hat you use the packing that is made from cornstarch and dissolves in water!
Delivered on time and the info was given to the recipient so they could watch for it.
Kind of expensive shipping - from Texas to Mississippi - for a 1-1/2 lb fruitcake.
Easy to order amazing foods from famous locations. I rarely would rate anything a 10 but I've already recommended Goldbelly to several people.
Great customer service. Shipping speed was accurately represented in the estimates.
Great tastes from home... thanks! We will be ordering again soon!
The pizzas were very good. The tomato sauce had a great flavor and the meatballs were awesome.
It arrived frozen, it arrived on time, and even though you did not give me credit for the $30
Extra shipping I paid on original order that came defrosted and unusable, these sandwiches
Were divine.
Order was processed, contents as described, arrived promptly. What else can one ask?
Ordering was easy. They said it was delicious and beautiful
Second time purchashing the product. Also, there was an issue with it and customer service was amazing in helping resolve it.
Easy to order. The quality of the thin and thick crust pizzas were very good. Sometimes you lose taste when frozen. Very good.
I ordered latkes in plenty of time for an event they were having. I got a notice saying they shipped, I waited for the arrival, which didn't happen and then the tracking said error. So I emailed. The next day (Friday) they got back. Offered to overnight the package on Monday so it would get there on Tuesday. My party was on Tuesday so I said that would work. Never got a response. I called twice and emailed three times. On Wednesday, they emailed and said they would overnight it for Thursday. I was very frustrated and said I no longer wanted the item. And then they mocked me. And sent the order anyway. Total nightmare and i'll NEVER use them again.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members