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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Website was easy to navigate and check out. Love the variety of offerings. Gift ordered was fabulous! Our neighbor (originally from NY, now in NC) was thrilled.
Easy ordering process- lots of variety to choose from. Quick shipping. The actual cheesecake was well packaged/labeled, and the presentation is beautiful! Great product! Will be ordering from Goldbelly again in the future.
That my brother loved them and couldn, t get enough of them. These were not for me...
Absolutely delicious! Fast delivery and well packaged. I am very pleased!
Fantastic assortment of interesting and yummy things to choose from. Fast shipping.
Arrived as promised. Bread was very good and as promised.
Great food options. U r the "Trader Joe's" of great food ordering online.
Variety of foods that can be ordered from all the different stores.
Order came a day early. Customer I shipped to was not there. Gold belly should have delivered on the day specified. Not happy about that.
Freshness, taste, just like going to the store myself.
Coneys arrived on time, and everything was packed well and fresh, just as it should be. Friends raved and sent pix of some pretty delicious-looking hotdogs!
I have only had one cheese pizza. The sauce is great as well as the cheese.
I'm a repeat customer of this mac and cheese. It was Ah-maze-ing! I'd for sure recommend Goldbelly just to promote this product.
Got a plain cheesecake and the Holiday one! OMG! Everyone raved about how delicious they were! Can't be in NYC but will definitely order again! Thank you Junior's
The recipients were very pleased and said everything disappeared very quickly.
It came ready to put in the freezer. I love their pastries.
I was able to get something I always wanted to try.
The website has many companies in one place. Helps to search by key word.
Both of the cheesecakes were delivered on time. The family member I sent them to enjoyed them and are now working on the second cheesecake. I actually found them at a Walmart and was a bit upset about that after doing a search on Googles to find a cheesecake right out of New York. And they were right here in my town. I could have saved a few $$$$$ by shipping them from here.
Delivery was right on time and the product was very fresh!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

