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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The Pralines from Aunt Sally's arrived on time and in good order. You get a 10 on Aunt Sally.
The gumbo from Hebert Meats arrived late enough that there was no remaining dry ice in the Styrofoam box. The gumbo was cool to the touch but not really frozen. Really not sure if the product is totally safe to consume. This is not the first FedEx package I've had arrive late this season. Got any advice on whether the gumbo is safe to eat?
Fast delivery. Outstanding quality just like in person.
Love the spiral ham. My friend sends me one every year. Had to freeze the cookies since the office is nothing but baked goods and will look forward to them next month when everything else is gone and everyone wants something sweet.
Honestly this pizza was no better than the frozen pizza from my local supermarket! It was small, dry, tasteless and definitely not worth having shipped from NY!
Everything arrived in perfect condition & very well packaged. The cookies delicious & fresh even after traveling all the way to the west coast. Now I won't be so homesick this Christmas having some of the goodies we've grown up with.
That I could send fresh donuts to a friend in another state and it was super easy!
Easy to order. On time delivery. Outstanding cakes.
Fresh, ice packs still mostly frozen. Lobster in perfect condition!
Great service! Rapid, on time, perfect condition, and free shipping!
I love the product and was so happy to be able to share it with loved ones on the east coast.
Everything was awesome. My purchases were in perfect condition when they arrived. I'll definitely be a recurring customer.
Loved my meal, second time having it and definitely would order again!
Everything! Easiest best website. Everything I've sent has been a major hit.
It was (is) fantastic. Received it as a gift, looking forward to ordering another, more traditional one (flavor).
Easy ordering process from the app. There is a wide variety of treats fro macros the nation.
It came on time and was nicely packaged with a note.
The product I ordered delivered quickly, still frozen solid really tastes great!
You can't ask for more than this!
Keep up the good work!
The order came very quickly and I didn't have to pay for shipping. We already used some and made green chili with pot roast.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

