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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
2 reviews
0 helpful votes
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Sent crab cakes to family on the west
December 25, 2019

Sent crab cakes to family on the west coast and they raved about the amazing crab cakes they received!

Date of experience: December 24, 2019
Virginia
2 reviews
0 helpful votes
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They are a perfect gift for friends and
December 25, 2019

They are a perfect gift for friends and a great addition to our own holiday meals!

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Well packaged, arrived on time in
December 25, 2019

Well packaged, arrived on time in perfect condition

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Website is user-friendly, easy to navigate and find out what's available. Orders always completed on time, good food quality.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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The food came from Jerry's Seafood and was delivered on the date that I requested. It was very well packaged and was frozen when delivered.

Thank you.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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The food was fresh and delicious
December 25, 2019

The food was fresh and delicious. It was perfect. I can't wait to order again.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Best fruitcake ever, and it even arrived a day early!

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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I ordered this to take to a Christmas party at a friend's house. It was a hit! Everything was fresh and the assortment was wonderful. Best of all, I didn't have to do any baking myself!

Date of experience: December 24, 2019
South Carolina
1 review
2 helpful votes
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Disappointed Christmas
December 27, 2019

Ordered Cheesecake from Juniors in NY 10 days prior for XMAS eve arrival. Here i sit at 6:11 PM, no one at Goldbelly to take service calls and finally an answer." We dont know why it did not ship". We will check day after XMAS.In the meantime we are scrambling for desert on Christmas.
Same order ordered 3 pkgs of 3-cinnamon bobka. Recd 1 pkg of 3 cinnamon and 2 pkgs of 3 Choclate. Had no use for chocolate.
1 order not recd-1 order WRONG! Mrry Christmas from Goldbelly.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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It was easy to order something for my in-laws, and it was delivered on time.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Everything! The cookies were delicious
December 24, 2019

Everything! The cookies were delicious and were delivered when promised! I will totally order from Goldbelly next year!

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Easy to find a great product and shipped quickly. Win-win, in my book!

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Sent to a friend for Hanukkah and she loved it. Said it was fresh and none of the donuts were "smooshed"! She shared with friends and all were delighted. Thank you.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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It arrived on time and in excellent shape. The quality of the Cheesecakes was excellent and they were very festive!

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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The donuts were really fresh and the order came when promised. I would definitely order again!

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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It was very easy to send a taste of Imo's (St. Louis pizza) to family across the country.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Very fresh and in great shape(not broken or crumbs)

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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Arrived on time & in pretty good condition. And they tasted delicious!

Date of experience: December 24, 2019
Virginia
2 reviews
0 helpful votes
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Some of if not the best I have ever found. Not cheap but very good. Gbu all.

Date of experience: December 24, 2019
Virginia
1 review
0 helpful votes
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It was a great gift for my boss! Quick shipping, especially since it was so close to the holidays. Although I didn't get to taste it, I got rave reviews for my gift selection.

Date of experience: December 24, 2019

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States