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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Customer service was great when I didn't receive my order on time
The meat is always the best. Arrived right on schedule.
Crab (Cream) Soup was the best soup either my husband or I had ever had... not just from here, but ever. And we've eaten in Michelin Star'ed restaurants. We'll be ordering again!
It arrived when it was supposed to, the order was correct and it was delicious! The pistachio Halvah was out of this world - the best I have ever had! The Nova was incredible!
Delicious and very fast delivery by Christmas. Thank you!
I just love the whole idea of it; from someone who has been ordering Chicago pizzas to NY for years!
EVERYTHING! THESE PASTRIES WERE GREAT>... I ALMOST HAD TO HIDE THEM TO GET A FEW FOR MYSELF <3 <3 <3 <3 <3
Pie packed well. Said it would be good for three days. I was just hoping for a little longer!
It was delicious. Do tasty, fresh, delivered quickly!
Cake is tasty, delivery was prompt, packaging was great!
Order was received promptly and the order was complete.
Everything!
Product selection, excellent delivery.
Arrived on date requested and it was very good. Super sweet!
The order was shipped on the day I requested and received the day it was suppose to.
For a change.
Excellent service. Even though package was a day late, I was kept informed as to its progress. Bagels were well packed.
Great choices and organized website
The gifts were a hit
We order every year and several kits. And to ship them all separate was a great deal of waste.
But the product is good very good (first year fit the onions)
The bread arrived quicker than I thought and in good condition. I like the variety of the website.
I love the fact that you can order different food I can't get where I live. This is a great thing!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

