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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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That I got food from a city further away than what I was able to drive to easily
My son used to live in that area. He was delighted to receive his crab cakes in San Antonio... and they arrived a day early!
Arrived on time and in great condition. Price was a little high, but worth it for a one (or two) time purchase.
My sister hasn't enjoyed the lobster yet but everything shipped and delivered as promised... along with many other orders we placed.
Great comms about the travel and timing of this gift. Recipients the said product was delicious
I was disappointed with the cookies we received. Several were broken and they were very dry.
Fantastic gift for long distance family that misses great pizza
Easy to order once your selection has been made, and always shipped as I've requested. Food arrives in great condition, and its always fun to try items from a different restaurant.
Great service... Breads Bakery Babka Trio was a Chanukah Dinner home run. Arrived on time in great condition
The pizza's that I ordered came in perfectly! Still frozen and looks fabulous! Giving it as a Christmas present to my parents! They will be VERY happy!
It was packaged very nice. Taste was excellent. The cookies just melt in your mouth.
I picked the date I wanted it delivered and it was right on time
Live the canolli BUT I didn't get my chocolate shells. Only the plain ones. Disappointing.
First and foremost everything was packaged well, tasty and fresh!
My daughter was over the top surprised! All of her favorite foods, couldn't have chosen a more thoughtful gift!
I love that I can enjoy any food from the best places. I live in a small town and I sometimes can't get the food I enjoy. I also enjoy and appreciate the fast delivery.
Easy, fast and it was shipped quick!
The gift was well received and will be enjoyed,
False advertising, the bagels I received did not come close to the original H&H bagels.
Son of Lev, A bagel maven since 1936
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

