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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Megan addressed and resolved issue immediately and stress free.
Timely delivery at safe temperature. Product was of size, quality, and flavor comparable to that saved in the restaurant.
Timely delivery. And delicious. Big Christmas Eve hit!
My brother loved them. He went back to his childhood while eating them. For a man that just had a stroke, I would say, "he is doing very well!
Everything was very well packed and arrived quite rapidly
Very easy to bake. Also taste pretty good if you like a lot of cheese.
It was delivered to a Ca. Address exactly when you said it would be.
Fast, efficient delivery. Packed well. And best of all, flavor was phenomenal!
Quick service! Email follow up on delivery schedule. Delicious bagels! I will order more next time!
On time for Chirstmas and friend said it was the top 10 best thing he ever ate. For sure the best Bourbon Pecan Pie.
Delicious salamis. Easy tracking. Worth the price.
It was easy to order, and communication was great!
I was skeptical at first but quite please after we received our box of treats. Thank you very much.
Emmy squared delivered the same quality as they do in their restaurant! So fun to have in California :)
Easy to shop fast shipping at an reasonable price packages always arrive not damaged
It arrived 2 days late and was warm so threw it away.
I love the concept. I ordered the pies for a holiday party and people went nuts.
Excellent products, user friendly, and quick delivery.
Was gift for family member - they loved everything about it!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

