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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was a gift that I have sent to my grandmother for the past 3 years. She says she really enjoys it, I admit, it is somewhat expensive, but I buy the free shipping ones so it makes it more cost effective.
It was Delicious and well packaged. I loved it, was scared to order cake online bad experience but the cake was actually really good. Thanks so much to you at goldbelly customer service. You guys are awesome thanks.
They tasted better than I could have imagined! Fresh
Great selection, reliable shipping, and excellent customer service!
I ordered panettone as a gift for a friend. She received it in time for Christmas. She said it was very good.
It was a gift, and I was told it arrived on time, and delicious.
Reminded me of my hometown, arrived quickly, and tasted great.
It was exactly as I remembered, though it has been decades. Even with the change of ownership, it is still the same. Thank you!
Have ordered this in the past always delicious, arrives well-packaged and consistently on time.
The tiramisu was horrible there it out / the cheese cake was just ok.
Delivery was quick but expensive
Very fresh! It was the next best thing to being there in person.
Not much. Roe very soft - mushy. No feeling of individual eggs with a slight pop. Would describe the flavor as mild and not fishy - some of the family liked that.
Our recipient said it was delicious and delivered on time! Will order again!
Everything the cake was nice and moist and the icing was so delicious. I would suggest to anyone who loves caramel cake to try it! Also it was wrapped VERY WELL which is very important to me. I have ordered cakes and they have been crumbles because it was not packed correctly.
It was easy to order. Arrived on time and in perfect condition.
My wife was thrilled with the gift of a red velvet cake without gluten. When we began dating 44 years ago, a red velvet cake played a big role. And the cake was moist and delicioius.
Delivery was as promised, great bagels, and the food was packaged well, and was fresh.
Fabulous treat for Christmas - it's become a tradition in our family.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

