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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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This pie was horrible. It didn't come well packaged, the original order was wrong and the replacement didn't arrive in time for a gift for a family member out of town. I will not order from them again
Order looked like what I ordered, which isn't always the case with some places.
It was a nice gift from the gift giver and was generous
Easy to prepare, tasty and perfect for family visits leading up to Christmas Day. Oh, and arrived very quickly.
Great taste. Great blend of onions, peppers and cheese. Good bread.
It was easy to order and pay for. I was pleased that it arrived within the given time frame--with all the bad info on Fed Ex in recent weeks I was very skeptical about it arriving in time and in good shape, but it did.
Arrived when they said it would come. Very good brownies!
Very efficient delivery and beautiful presentation.
Actually I ordered it for my Brother. He said it was the best one I ever sent him. So I'm happy that he's so happy.
Delivered on time packaged beautifully and absolutely delicious would definitely order again
Was packaged excellent and oh the taste was out of this world.
Great dessert and so easy to get. Arrived exactly on time.
Arrived on time, good storage/prep directions, very tasty!
Shipment was prompt and delivered at 11am the next day. More than enough lobster for sure! Good price for what you get.
It looked exactly like the picture! It was delivered on time and was fantastic.
Nothing! Some food did not arrive on time. When it did it was soggy and not edible. Some is still not here. I had to go to the grocery store and plan a new menu for Christmas Eve when I had to serve 13 people. Very disappointed and will want to work on a credit of some kind with you. The nachos and the ham were good.
Amazing food selection, flexible shipping options, and satisfaction follow ups!
Easy to order. Efficient, friendly, and super quick response to correct my ordering errors. Delicious product. Item arrived on December 19th when the expected date of arrival was the 24th.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

