Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast delivery, great packaging, delicious cheesecake!
Wonderful meats! Excellent presentation and service.
Gluten free, arrived on time and beautifully wrapped.
It was the perfect gift for a home host. Delivered as promised and the donuts were delicious.
The ordering process was simple. The delivery arrived right on time.
The cakes were fresh and delicious and they arrived when promised.
Being able to surprise my parents with delicious goodies that they haven't had in over 10 years!
It arrived quickly, well packaged, frozen as solid as a rock. The sandwiches inside (Pats King of Steaks philly cheesesteaks) were outstanding.
High quality products, carefully shipped, on time.
Great quality food. Was nervous about the quantity feeding 16 people - but it did. Great value
The piecaken was in great condition as you described. Some of my Texas sized cookies were, broken but delicious.(chech tea cookies)
I was disappointed - I thought the cookies were homemade
I come from a commercial bakery family - these were expensive and just OKAY
They( was a gift) said the most delicious Hoosier pie ever had... hearing that, I may have too get one for myself...
I sent several gifts through Goldbelly. Everything arrived on time and in good condition. Our family members enjoyed the food. Very positive experience.
It was very tasty and had good quality ingredients.
The basket was so cute and stuffed full of delicious treats. I will be ordering from Goldbelly again!
They were sent as a gift and the recipients raved about how delicious they are. They plan to order many more and another located your shop and took a group of friends after Christmas. They all loved them, too.
Very easy to place an order and a large selection.
-The ease and convenience of ordering.
-The variety of food options.
-The orders were delivered as advertised, on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

