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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The Taylor ham prom roll I ordered was great. The bagels I ordered were hard, not even edible. I was very disappointed.
Ease of use. Quick delivery and delivered on time. Large selection of quality items to choose from.
The quality of the cake I ordered and the timely way it is delivered. The family loved the Piecaken I had for Thanksgiving, so I had to get one for Christmas. It was a winner too!
Getting yummy treats that I got in Paris one time delivered to my door. Guess the make the macrons in NY now. This is the 1st time I could have them delivered. Very impressed with how fresh they were and how they stayed fresh when stored properly.
Easy to order and easy to heat and serve. Same great taste as in the restaurant!
Everything was well packaged. No damage was done to the actual product, nor packaging. It was kept cold and looked the way it was presented online. It was delivered on time.
Friend reported the cookies were fabulous and really made the party!
I love being able to order delicious food from anywhere! Makes my smile bigger!
Fast and delicious! Delivered safely- cake was in perfect shape!
I have ordered this cioppino for the past three years for Christmas Eve Feast of 7 Fishes meal. Also top quality and everyone raves about it.
The ability to order food from tons or well known spaces in the U.S.
The food was fantastic: the "next best thing" to actually being at Bar Bill's.
So many choices. The filtering of selections. It was a great experience all around.
Crab quiche arrived quickly. It was delicious! The pie caken presents elegantly and tastes delicious.
Great service and yummy goodies so far, will try more in the future
They were fresh and reheated perfectly in the oven!
Packaging, delivery time accuracy, condition of delivery, and delicious!
They were cute little tasty pies. My crowd enjoyed picking out their favorite. The packaging was well done!
Ease of ordering and a known reputation for delivering quality products.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

