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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Order was correct; packaged perfectly; arrived on time
Everything was very fresh and easy to assemble. Everyone loved our special lunch!
On time delivery of this Xmas gift. Relatives enjoyed the beef sandwiches.
Don't know. I ordered two batches of cookies. One was for ourselves and the other as a gift. Since the people you have packing orders can't count there was a single patch of cookies shipped to me. Thus they were used as the gift. No cookies for ourselves.
It was wonderful, both the crust and filling. Heating instructions clear.
Awesome pie - everyone including real Michigan"era" lived it
My family loved the cheese cakes I bought this year and last. Wouldn't think of buying from anyone else!
Delicious cake! Great to see so many options from around the US
The product is awesome! Shipped nicely (product was well protected).
So happy to be able to send a local product at Christmas or anytime.
Everything was fresh and complete just as advertised.
The product was exactly as described on the website. It was fresh and delicious
Everything was fresh and delicious! Packed great with frozen water.
My dad loved his birthday cake. Chocolate, chocolate and chocolate.
Quality and fresh food, delivered in a timely manner
Easy ordering and updates on order! The perfect gift for crab lovers!
I sent this as a gift to my parents. They loved it. They said the smoked salmon was delicious
Im ordering it for a friend that wants it for her NYE party. She loved it so much Christmas NIGHT SHE WANTS HER OWN.
I shipped something to my brother for Christmas and it got there fresh and on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

