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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The Double Chocolate Babka from Oneg was delicous, but was crushed 1/3 of the way through the middle. The Brown Bag Apple Pie from The Elegant Farmer was good, but the whole top of the pie had broken off into small pieces inside of the box. It also took over 3 hours to heat when it said it should take 45-50 mins. Magnolia Bakery's Banana Pudding was outstanding as always.
It was a unique dessert... unexpected, pretty too look at and VERY tasty...
Convenience, quality of product. Reliability of order and delivery.
The food was exactly what I ordered and my dad loved it. Actually this is the only fruitcake that EVERYONE loved (even people who don't like fruitcake). May have to order another one.
Fantastic packaging and the pound cakes were both delicious.
Fabulous, jumbo, meaty shrimp and perfectly seasoned cocktail sauce! The cinnamon and chocolate babkas were flaky and sumptuous! Will order again from Goldbelly again gladly!
Ease of ordering, selecting delivery options. All my orders were delivered as selected.
It arrived fast and frozen. And the recipients were thrilled.
I love the idea of gifting food & you make it so easy
I like that the cake arrived on time and it was still in tac. The taste was good.
Ease of ordering. I have ordered Imo's before and shipping was more affordable this time.
The products we ordered were delivered on time and in perfect condition. The quality of the products was superb.
The quality is incredible! It is as good as in the restaurant.
You delivered a good product - on time - well packaged.
The product was delivered on time. And was of very high quality.
Ease of ordering
Prompt delivery
Delicious experience
Or order arrived on time and it was packed extremely well. We kept it refrigerated for three days and it was fresh and delicious. Perfect treat for the Christmas holiday. Would definately order again!
Came on time and Rhodes expensive, it was amazing.
Fresh, delicious, arrived on time in perfect condition.
Selection was great, easy to order. Connects you to great companies you may not have heard about yet.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

