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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Such a treat! The lobster was
December 27, 2019

Such a treat! The lobster was fantastic, so fresh, not at all soggy!
Best Clam Chowder I've ever had!
At least as wonderful as going to a Great
Seafood Restaurant in New England!

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Arrived in great condition
December 27, 2019

Arrived in great condition. It was delivered the day it was promised. A week later the cookies were still nice and soft AND delicious.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Order convenience, shipping convenience, gift recipient loved it.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Unlike the food
December 30, 2019

Unlike the food. Not how much I paid for shipping and being told the incorrect delivery date. Basically falsified an earlier delivery date with no refund.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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The pies arrived totally frozen and were delicious.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Truly amazing, very fresh, worth every penny and was enjoyed by all.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Love the options
December 27, 2019

Love the options. We gave several gift card to family members and they were a huge hit! Later in the day on Christmas I noticed everyone on their phones with their spouses talking about what to get. Great gift!

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Delivery was accurate and communicative
December 27, 2019

Delivery was accurate and communicative. Food fresh and met expectations.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Cheesecake was fantastic
December 27, 2019

Cheesecake was fantastic. Wish it was bigger, it's very small but amazing.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Everything was delivered perfectly, exactly when they said it would arrive. The cakes were amazing! Red Truck definitely lives up the hype.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Good food, easy ordering
December 27, 2019

Good food, easy ordering. Appreciated the email when order was running late.

Date of experience: December 27, 2019
Virginia
2 reviews
0 helpful votes
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Came early and was as described
December 27, 2019

Came early and was as described.
Easy to prepare and great quality

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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It was a nice surprise dessert for Christmas guests. Just right after a big holiday meal. Everyone loved them. Arrived on time, well packaged, and still cold.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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The rainbow cookies and honey balls were very good.

Date of experience: December 27, 2019
Virginia
3 reviews
0 helpful votes
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The issue was with the arrival
December 30, 2019

The issue was with the arrival. I ordered it for a certain day and it arrived more the 24 hrs later. The food was compromised and thawed. Everyone knows UPS is busy at Christmas but frozen food needs to arrive frozen. I ordered Crab from another company and Fedex had it there the next day.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Professional, accurate and prompt
December 27, 2019

Professional, accurate and prompt. I've ordered several times from Goldbelly with few errors, but even those were quick to be corrected to complete satisfaction. Thanks for doing a great job!

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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I was happy I finally received it
December 30, 2019

I was happy I finally received it. But, that's it. This experience was a total disappointment.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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Ease of order and the ability to pick
December 27, 2019

Ease of order and the ability to pick delivery date

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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I ordered lox and bagels for my husband, along with salmon salad & cream cheese. It arrived as promised. Turns out he isn't a fan of lox, but he loves the bagels and the salmon salad.

Date of experience: December 27, 2019
Virginia
1 review
0 helpful votes
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It was a gift
December 27, 2019

It was a gift. They said it was melt in your mouth. They were going to share with others and got greedy and decided not to.

Date of experience: December 27, 2019

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States