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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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It was so good! Very fresh. Best clam dip and lobster roll I have ever had.
Delivered on time, fresh, exactly as described and outstanding quality.
It was a gift, but the feedback from my sister was that her rum cake was delicious!
I ordered the banana pudding for my daughter in law. This is the second time because she loved it so much. I got it first for her birthday and then again at Christmas. I got the idea from my granddaughter who had sent it to her before.
I've never tried it but she says it's delicious.
And it got there right on time. Thank you so much!
I knew nothing about gold belly, and frankly didn't care. I wanted muffulettas from Central Market and you were the service they use.
The key lime pie I purchased was highly over-rated, and given that, way over priced.
It came perfectly frozen not at all crushed and it was fast! How much better would anyone want it?
Arrived a day before scheduled... lightning fast.
Packed beautifully.
This Christmas Piecaken was a surprise for my family. I usually cook and bake everything we have for Christmas but I decided to try this and it not only got lots of "ooooohhhs and ahhhhhhs" but it was unanimously voted super delicious!
My first Goldbelly purchase but definitely not my last!
We were surprised at how quickly our order came. The container was so cute and the dry ice had kept the order at a very good temperature. THANKS!
Easy, convenient and it arrives fresh and very professionally packed. All my orders have arrived on time.
Arrived on date promised. Had the bagels and fixins for a family Christmas breakfast. Everyone enjoyed it. The blueberry cream cheese was a big hit with the under 4 yr. Olds.
Orders (gifts) were shipped promptly and delivered as promised. Great reviews from receivers - in taste 7 appearance. Can't forget myself next time!
I bought it as a Christmas gift for my son-in-law. The corned beef sandwiches were gone within a few days. He is had to buy for & this is my go to gift for him.
You mean what didn't I like. The dry ice had evaporated and the food was melted because it took a damn week to get there.
This is much better packaging then it used to be. Stays fresher
Items were still frozen and in good condition although all dry ice was gone and items delivered late.
It was fresh and delivered in impeccable condition.
Best cheesecakes we've ever had! I've never had the patience to wait in the crazy lines while in NYC. The Strawberry Swirl Cheesecake was a particularly well-received dessert surprise by my crew on Christmas night.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

