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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Order arrived On time, well packaged and still frozen. Arrival was easy to follow based on tracking info provided when package was shipped.
Ease of ordering. They kept me informed of where my package was. It arrived when they said it would.
A great pie with service to match. Helped make our Christmas evening dinner extra special!
My recipient who received the pies said it was not very tasty and they did not like it at all.
This Piecaken was a Holiday Dessert hit. Everyone was in Awe in presentation and delicious flavors of pie/cake. Dessert was well packaged with no damage to goods. Appreciated choice of delivery dates. This may be an added tradition to our holiday treat
Great order of Imo's pizzas delivered fast! Tasted great! So happy I still can get Imo's even though I moved away from Imo's!
This was sent as a gift to a family member last year and she loved it so much, we sent it again this year to her.
Arrived on time, well packaged (no damage, eco friendly), seller did a special request.
Delivery on time and deliciousness/freshness of order.
It arrived on time. Really liked the insert with history of Anderson's.
If you're in no rush and want to over pay, this is your place. We ordered 7 days before requested delivery of 12/24 and part of the order made it and part didn't. No advance notice from customer service, no emails explaining the situation just the standard that they can't control the vendor or UPS and its the busy holiday season. Well if you can't fulfill your orders then don't take them. They offered to refund our money or deliver a week later and then they gave us a $15 coupon good for 30 days, some consolation for a ruined holiday gift. The items are over priced enough to include overnight shipping. Save yourself money and embarrassment and just go directly to the vendor. If not, use at your own risk.
I liked trying something new from a far away place.
It came before or on time stated. That is good!
And it was sill cold! Yay!
The cake was delivered as promised, on time and in beautiful condition. It thawed perfectly. Literally EVERYONE at our family gathering Christmas Even RAVED about the flavor. It was a beautiful blend from pecan pie bottom to the tart cherry topping and everything in the middle.
Delivery was when promised. Pie was very high quality and pleased my guests.
Convenient & food was fantastic. Fast shipping, everything packed well. Thanks so much!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

