Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I LOVE that sandwich! Sadly, I can't get it around here. So it is a very occasional treat. Thank you for starting this business!
Food came thawed and cool but not cold. Ordered during the Christmas rush and everything was delayed in delivery. Goldbelly credited my account. I was very pleased that I didn't have to pay for food I threw out.
Fruit exceeded expectations - juicy, ripe and delicious.
Delicious pizza!
Informed via email that pizza would be delivered late.
Lots of selections. Ship when items are supposed to and items arrive in great shape.
It was on time and perfect. No damage and the pizzas cooked up perfect. I've already got a couple people planning on ordering.
Everything was outstanding as usual. Pizza was excellently packaged, delivery was great and pizzas tasted delicious. Thank you for another great order. Keep up the great work!
My order arrived well packaged, super fresh and exactly when it was supposed to. I have one happy bagel lover on Christmas morning :)
The clam chowder from Legal Foods was great. The chowder was creamy with plump claims, and it had a delicate flavor--not salty or overly spicy.
Everything was fine for the Goldbelly portion of the order. Well packed. Arrived on time, etc.
Delivered on date that was promised. Cake was fresh and delicious. Packaging was secure.
Convenience. We Take the Cake was reasonably price. They also taste very good.
They notified me when my cake shipped and when it was arriving. The cake itself was delicious. I would order from them again.
The cake was a big hit on Christmas, everybody loved it.
Three days late
I'm very nervous that the meat is still good?
It looks nice but... very granular. Not as expected and no cherry pie! Was disappointing. No one liked it.
Ease of ordering. Promptness of delivery & freshness of pudding
The taste; the decoration could use some improvement.
We have been ordering from Gino's East for about a year and love their stuffed pizza so much, we intend on ordering two pizzas per month, from now on!
Convenient and reliable to ship cross country. When there was a delay in shipment I was made aware of it immediately.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

