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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Probably the best BBQ I have ever had! I cannot even pick the best piece of meat I ate. Ordered "All the Meat" and would strongly suggest it to sample all they have to offer!
Delicious, impressive and very dependable timely delivery. Especially Christmas season.
Very pleased.
Chocolates were delicious and absolutely sinful and a joy to eat according to the recipient
Was awesome prob the best banana pudding I ever had
Fruitcake is a tricky thing, and you have found a good one.
2 lobster rolls. Delicious lobster meat. A generous amount for 2 servings. I could eat these everyday. Excellent!
Super fast delivery and the ability to track product... product arrived in perfect shape... fresh and delicious... and SO easy to order...
Very well packed... I was given 2 pies from the Estes Park Pie Shop, they arrived completely intact. No cracks and not a crumb out of place. They also were the best bakery pies I've ever eaten.
The cookies were delicious and there were so many of them!
I was kept informed and it arrived when it was supposed to.
Easy ordering, fast delivery, awesome food tastes like it was prepared in your home.
The process & delivery were great. Well packed, shipped timely as described.
The first order was not delivered on time. Although logistics outside of Gold belly's control, the order was placed well ahead of time to meet the delivery date.
Packaging, unusual cake, very good flavor and texture. Fun
Ice cream is super delicious! Great Christmas gift for family!
Fruit Cake is delicious, moist, and satisfying. We did expect it to be larger for the nearly fifty dollar price.
The food tasted very fresh and ordering was extremely easy!
An excellent cheesecake. The right ratio of "crust" to "cake"
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

