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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The bagels were so pretty and festive for the holiday. They tasted great. I ordered two different times., One for each of my family. I thought I had ordered a dozen bagels for each family, unfortunately I became aware of the fact that two orders were sent to one family member. When I checked this I realized I had also paid for that even though it's not what I expected.
Order was on time, in great condition, still very cold and it was delicious!
Fresh lobster in the Midwest in December... I was the envy of my friends!
Delivery was on time and the items I ordered were fresh and delicious!
It was promptly delivered, easy to prepare and delicious
The cake was great... so rich... the price was very high... I would only order for a special occasion...
Cheesecake was fresh and delicious! Arrived in great shape as well
You had what I was looking for. Quick and easy ordering.
I ordered whoopie pies as a gift for my sister. She liked them!
Delicious food, good instructions, arrived in great packaging and on time
I like the ability to order from a bakery across the country.
My order arrived on time as scheduled, however, half of the order was missing. I've ordered from here several times without any issue but this time it really screwed up a holiday gift. I was really disappointed.
I loved the choices and I loved the email correspondence letting me know status of delivery.
Ordering was easy and delivery was when requested.
Taste was exactly as I remembered it from 50 years ago! Really good! Will order again.
My son moved to FL 10 years ago and I sent him a little taste of Philly while watching the Eagles play the Cowboys! He and his friends loved the steaks!
It was delivered in good shape, and tasted delicious.
I'm diabetic and I was able to enjoy treats that were delicious this year
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

