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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Wrapped very well and deliciously fresh. Quick delivery too.
Fabulous smoked sable that is simply unavailable almost everywhere.
It was described correctly, it was received when promised and delicious.
It's nice having the ability to taste things I don't have access to. A lot of options.
So far, not much. I did send an order to my sister who enjoyed them.
Bought the Carnegie Deli meal for 8 for two families. They loved it. The food was fantastic. Will definitely order from Goldbelly again.
Arrived on time, packaged nicely. The macarons tasted as fresh and delicious as if they were eaten in Paris.
We received 2 lbs of the fruit cake cookies. First you should know that we were prepared to lie to the friend who sent them saying that we liked them when neither of us really cares for fruitcake. That said, these were FANTASTIC... NO lie needed, white or otherwise. CONGRATS on an outstanding product. Complaints? Only one, I SO wish there had been some pecan wedding cake cookies in that box as well. :)
The cheesecake was tasty a bit soft in the middle.
Pizza was delicious & perfectly topped. Wonderful Christmas Day lunch!
Food was delivered in secure sanitary and temp controlled packaging. High quality products and exceptional food experience.
It was easy to order and the food came on time and tasted delicious!
Food was delicious, quality and delivered as promised
Everything was delicious. Took pictures and made all our friends jealous
My dad said it was the best tasting soup he's ever had, and the crabs tasted amazing like we were right at the Chesapeake Bay!
The cake from Red Truck was mediocre at bestnot nearly as flavorful as expected. I've had grocery store bought cakes that tasted better and cost less.
This brownie cheesecake is a definite do over. It had more brownie than cheesecake but that was ok with me. The caramel on top is chewy and the chocolate chunks are the best. It is not so rich as you would think and I thought it was perfect. You can't go wrong with this one.
On time delivery.
Fresh product.
Delicious product.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

