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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Ordered the Cajun fried turkey breast. It was moist and delicious. All we had to do was heat it in the oven.
My order was sent to family member for Christmas. Both items arrived on time, Christmas Eve.
Sister-in-law was impressed with how well everything was packaged and raved about both the brownies and the cake.
Wings were delicious! Complete package with dressing, veggies and extra sauce included. Styrofoam packaging kept food cold.
I purchased it as a gift and they loved it! Thank you for making her Christmas Eve childhood tradition come true!
Nicely packed! Fresh large delightfully delicious crab cakes!
The cake was very tasty. It was just smaller than I envisioned
The service was great. I got my order right on time and I was very pleased with everything. I will order from you again.
Goldbelly is a great idea for foodies with shopping addictions like me;-) The different options are amazing, the shipping and diverse portfolio of options are great for me, my inter-office food-heads and, and for business gifts to seal the deal!
It was fresh and perfect and arrived on time! Will definitely order again! YUM!
The delivery of NY bagels to friends in Massachusetts was the perfect gift to a family. I could not have managed that trick without Goldbelly.
Tamales were still frozen... Ive prepared a dozen using my air fryer. Yummy! The wings are in the freezer. Haven't tried them yet...
How well packaged the delicious cheesecake was when it was delivered exactly on time.
Great packaging, yet the bowl was cracked. The pudding was awesome
Taste really awesome. Presented beautifully, each cheese wrapped in a different color wax.
It was delicious, arrived on time and packed beautifully!
The sauce, cheese and crust make their pizzas one of the best deep dish I've ever had.
Great service packaged very nicely. My mother in law was thrilled
Arrived on time. Perfectly packaged and delicious.
Great mac & cheese! Arrived when expected still frozen!
The product was very good and it was delivered as scheduled.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

